Last updated: January 2026
The short version: Refunds are only available before a prescription is sent to the pharmacy. Once your order has been transmitted for fulfillment, all charges become final.
You qualify for a full refund of all amounts paid if a licensed provider reviews your health intake and determines that treatment is not appropriate for you, provided no prescription has yet been issued or sent to a pharmacy.
Once a prescription has been approved and routed to the dispensing pharmacy, your order is considered final. This applies to:
Because compounded medications are prepared specifically for you, they cannot be returned, resold, or reused — even if the package is unopened.
There is a brief window between checkout and pharmacy transmission. The exact length depends on how quickly your intake is reviewed, so timing is never guaranteed.
If you spot an error in your intake or need to cancel, reach out as quickly as possible. Text message is the fastest way to reach us — email may not be reviewed in time to halt pharmacy transmission.
Ozari Health operates the platform and provides administrative support that connects you with independent, licensed healthcare providers and regulated pharmacies. We do not practice medicine, make clinical decisions, or dispense medication.
Eligibility, dosing, and clinical judgment are made by your licensed provider. Questions about a clinical determination should be directed to the provider through the patient portal.
If you start an order but do not finish your intake, eligibility for a refund depends on whether a provider has begun review or whether the prescription has reached the pharmacy.
If something looks off on your statement, please contact our support team before opening a dispute with your card issuer. Chargebacks filed after pharmacy transmission may be contested with documentation.
This policy may be revised from time to time. Updates take effect when posted on this page.
Text us first for the fastest response, or email support@ozarihealth.com.