Last updated: January 2026
The short version: Monthly and Quarterly cycles are simply never charged if you cancel before they're sent to the pharmacy — once sent, that charge is final. Annual and Semi-Annual plans work differently: canceling before your term is complete means we recalculate the installments you've already received at our standard monthly price instead of your discounted rate, and charge you the difference — see Section 3.
You qualify for a full refund of all amounts paid if a licensed provider reviews your health intake and determines that treatment is not appropriate for you, provided no prescription has yet been issued or sent to a pharmacy.
Once a prescription has been approved and routed to the dispensing pharmacy, your order is considered final. This applies to:
Because compounded medications are prepared specifically for you, they cannot be returned, resold, or reused — even if the package is unopened.
This applies per shipment. If you're on an Annual or Semi-Annual plan, only installments that have already been sent to the pharmacy are affected by this section — see Section 3 for how canceling before your term is complete is handled, including a possible additional charge.
Medication on Annual and Semi-Annual plans is dispensed the same way as Quarterly plans: in 3-month installments, each individually approved and sent to the pharmacy at the start of its own shipping cycle, not all at once. Your Annual or Semi-Annual rate is a discount for committing to the full term.
If you cancel before your plan is complete, any installment that has not yet been approved and sent to the pharmacy is simply never charged — same as canceling a Monthly or Quarterly cycle. For installments you've already received, we recalculate what those months would have cost at our standard monthly price instead of your discounted rate, and charge you the difference. Unlike Monthly and Quarterly plans, which never carry a clawback once a cycle ships, Annual and Semi-Annual plans can result in an additional charge if you cancel before completing your term.
There is a brief window between checkout and pharmacy transmission. The exact length depends on how quickly your intake is reviewed, so timing is never guaranteed.
If you spot an error in your intake or need to cancel, reach out as quickly as possible. Text message is the fastest way to reach us — email may not be reviewed in time to halt pharmacy transmission.
Ozari Health operates the platform and provides administrative support that connects you with independent, licensed healthcare providers and regulated pharmacies. We do not practice medicine, make clinical decisions, or dispense medication.
Eligibility, dosing, and clinical judgment are made by your licensed provider. Questions about a clinical determination should be directed to the provider through the patient portal.
If you start an order but do not finish your intake, eligibility for a refund depends on whether a provider has begun review or whether the prescription has reached the pharmacy.
If something looks off on your statement, please contact our support team before opening a dispute with your card issuer. Chargebacks filed after pharmacy transmission may be contested with documentation.
This policy may be revised from time to time. Updates take effect when posted on this page.
Text us first for the fastest response, or email support@ozarihealth.com.