Question 1

What is compounded tirzepatide?

Accepted Answer

Compounded tirzepatide is a customized formulation of the dual GIP/GLP-1 receptor agonist tirzepatide, prepared by licensed U.S. compounding pharmacies based on a prescription from a licensed provider. It acts on two receptor pathways rather than one. Individual results vary; compounded medications are not FDA-approved.

Question 2

How is tirzepatide different from semaglutide?

Accepted Answer

Semaglutide acts on the GLP-1 receptor. Tirzepatide acts on both the GIP and GLP-1 receptors, so the two work through different mechanisms. Which one is appropriate for you is a clinical decision your provider makes based on your health profile, history, and goals. Individual results vary; compounded medications are not FDA-approved.

Question 3

How much weight can I expect to lose on tirzepatide?

Accepted Answer

Tirzepatide is a dual GIP and GLP-1 receptor agonist: it acts on two receptor pathways involved in appetite regulation and metabolism. How much weight any individual loses depends on starting weight, dose, adherence, diet, activity, and other medical factors, and your provider will discuss what is realistic in your case. Individual results vary; compounded medications are not FDA-approved.

Question 4

How is tirzepatide administered?

Accepted Answer

Tirzepatide is a once-weekly subcutaneous injection self-administered at home. Each shipment includes your vial, syringes, alcohol pads, and step-by-step instructions. Your care team is available to support your first injection.

Question 5

What are the most common side effects?

Accepted Answer

Common side effects include nausea, decreased appetite, diarrhea, constipation, and fatigue — most often during dose escalations. Symptoms typically lessen within a few weeks. Your provider can slow titration to keep you comfortable.

Question 6

Who should not take tirzepatide?

Accepted Answer

Tirzepatide is not appropriate for individuals with a personal or family history of medullary thyroid carcinoma, Multiple Endocrine Neoplasia syndrome type 2, pancreatitis, severe gastrointestinal disease, or who are pregnant or breastfeeding. Your provider will review your full medical history before prescribing.

Question 7

Can I switch from semaglutide to tirzepatide?

Accepted Answer

Yes, many patients transition between medications based on response and tolerance. Your provider will guide you through a safe switch, including the appropriate starting dose and titration schedule for the new medication.

Question 8

Can I cancel at any time?

Accepted Answer

Yes — cancel anytime. Monthly and Quarterly plans: cancel before your order is approved and sent to the pharmacy and you won't be charged for that cycle; once it's sent, that charge is final. Annual and Semi-Annual plans: if you cancel before your term is complete, the months you used are recalculated at the standard monthly price and any remaining balance is refunded. See below for details.

Question 9

What happens if I cancel an Annual or Semi-Annual plan early?

Accepted Answer

Annual and Semi-Annual pricing is discounted for committing to the full term. If you cancel before that term ends, we recalculate the months you used at our standard monthly price instead of your discounted rate. Any remaining balance after that recalculation will be refunded. Please review our Refund & Cancellation Policy page for complete details.

Question 10

What's your refund policy?

Accepted Answer

Once a prescription is approved and sent to the pharmacy for fulfillment, that shipment is final and non-refundable — including medication, shipping, platform access, and consultation fees for that shipment. If a licensed provider reviews your intake and determines you're not eligible for treatment before any prescription is issued, you'll receive a full refund. There is a very limited window to cancel or correct intake information before your prescription is sent to the pharmacy — text message is the fastest way to reach us.

If you're on an Annual or Semi-Annual plan, this applies only to installments you've already received — future, not-yet-approved installments are simply never charged if you cancel. Canceling before your term is complete does mean we recalculate the price of installments you've already received at the standard monthly rate instead of your discounted rate, and any remaining balance is refunded — see "What happens if I cancel an Annual or Semi-Annual plan early?" below for how that's calculated. Please review our Refund & Cancellation Policy page for complete details.

Question 11

Are the medications compounded?

Accepted Answer

Yes. The Semaglutide and Tirzepatide we offer are compounded formulations prepared by licensed US pharmacies. Compounded medications are tailored prescriptions made by licensed pharmacists for individual patients based on a provider's prescription.

Question 12

What pharmacy do you use?

Accepted Answer

Ozari One is filled by Absolute Rx, Liberty Compounding Pharmacy, or White Label Pharmacy. Your pharmacy is assigned based on availability, and on Ozari One you cannot choose or request it. Ozari Select is filled by Hallandale Pharmacy or VialsRx Pharmacy, depending on the formulation you choose. Your label always identifies the pharmacy that prepared your medication. You can read about each one on our pharmacy standards page.

Question 13

How do I contact my provider?

Accepted Answer

Once enrolled, you can message your provider directly through the secure patient portal. For general questions, email our care team at care@ozarihealth.com or call our support line at (917) 267-8452, available 10am–6pm ET.

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